• Oliver Plane

Back to School - Customer Success Certification & Training

Updated: Jun 28

What are the available Customer Success Certification and Training programs?

What format suits me best: instructor-led or e-learning?

Can I train my team of Customer Success Managers? And is a tailored training program possible based on the specific needs of my team?


In the lull of the summer vacations when business slows down, why not take a training course in Customer Success. Or start planning a course for your team of Customer Success Managers upon their return from a well deserved summer vacation.


But which Customer Success training course best suits you, or your team?


This is the question I asked myself. So I did my due diligence and researched the training providers and the various courses they provide with certain criteria in mind:

  • Training course format

  • Certification type

  • Costs

  • Payment schemes

  • Training for teams

  • Tailored training

  • ... (and more criteria)

I reached out to the various training providers, and produced an analysis report available here for free to download:


NorthStar.buzz - CS Certification and Training Report - Aug 2021
.pdf
Download PDF • 1.50MB

I hope this will help you decide what training is best for you!


And stay tuned for a follow-up series of videos where I will talk to some of the training providers on the merits of their Customer Success Certification and Training programs.


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A small chalk tablet with "Back to School" written on it
Back to school

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