• Oliver Plane

The Customer Success Journey - Introduction

Updated: Aug 2, 2021

Have you ever asked what is Customer Success?

And how do you ensure that your Customers achieve Success?



Join me in my quest for further information and knowledge in the domain of Customer Success (CS), where I will question what Customer Success is, and explore topics like:

  • Certification & Training

  • useful information on CS

  • Standards and Frameworks

  • Systems & Solution architecture

  • Vendors who provide the products and solutions for CS

  • the dark side of CS - when things go wrong!

Whether you are new to Customer Success or a veteran in this field, follow me on my journey where I will share my discovery through a series of videos, provide useful collateral, and talk to various Customer Success thought leaders on the way.


Join me on this Customer Success journey.


Like, Subscribe and Follow the NorthStar!


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